hu77 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how hu77 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal information about individuals ("you", "your") who access or use the hu77 online betting and casino platform, including all associated services, features, and content available at hu77.lat.

By accessing or using the hu77 platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should discontinue use of the platform immediately. This Policy should be read alongside the hu77 Terms & Conditions, which govern your use of the platform.

We collect the following categories of personal information directly from you when you register, use platform features, or contact us:

• Identity information: your full legal name, date of birth, and nationality, as required for age verification and KYC compliance.
• Contact information: your mobile phone number (required for account registration and payment processing via bKash, Nagad, Rocket, or Upay) and, where provided, an email address.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (for example, the registered mobile number linked to your bKash or Nagad account), and transaction amounts in Bangladeshi Taka.
• Account activity: your betting history, game play records, bonus usage, and session logs, which we use to deliver platform services, resolve disputes, and detect irregular activity.
• Communications: records of any correspondence between you and hu77, including customer support tickets, chat messages, and email exchanges, retained for dispute resolution and service improvement.

In addition to information you provide directly, we automatically collect certain technical data when you use the hu77 platform, including:

• Device and technical data: your IP address, device type, operating system, browser type and version, and screen resolution, used to optimise platform delivery and detect suspicious access patterns.
• Usage data: pages visited, features accessed, time spent on each section, and navigation paths through the platform, used to improve user experience and platform performance.
• Cookie data: session cookies and persistent cookies used to maintain your login state and remember platform preferences. See Section 6 for full details on our cookie use.

hu77 uses the personal information it collects only for purposes that are necessary, proportionate, and consistent with the reason for which the information was collected. Specifically, we use your information to:

• Operate and maintain your hu77 account, including processing deposits and withdrawals in Bangladeshi Taka and crediting bonuses and winnings to your account balance.
• Verify your identity and age, and carry out KYC checks as required for responsible gaming compliance and fraud prevention.
• Provide customer support, respond to your queries, investigate complaints, and resolve disputes relating to your account or transactions on the platform.
• Monitor platform activity to detect, prevent, and investigate fraud, money laundering, suspicious betting patterns, and other prohibited conduct as defined in our Terms & Conditions.
• Improve the hu77 platform by analysing aggregated usage data, identifying features that are underperforming, and testing improvements to the interface, navigation, and content for Bangladesh players.
• Send you service-related notifications, including security alerts, account verification messages, transaction confirmations, and updates to these Terms or this Privacy Policy. We do not send unsolicited marketing messages.

hu77 processes your personal data on the following legal grounds:

• Contractual necessity: processing that is required to fulfil our obligations to you under the hu77 Terms & Conditions — for example, processing your deposits, withdrawals, and bet settlements.
• Legal obligation: processing required to comply with applicable law, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: processing carried out for purposes that are in the legitimate interests of hu77 and not overridden by your rights — for example, fraud prevention, platform security, and service improvement through analytics.
• Consent: where you have explicitly consented to a specific type of processing — for example, receiving optional promotional communications. You may withdraw consent at any time by contacting hu77 customer support.

hu77 does not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances only:

• Service providers: trusted third-party vendors who assist in operating the hu77 platform — including payment processors, identity verification providers, and IT infrastructure partners — who are bound by confidentiality obligations and are permitted to use your data only for the purposes of providing their contracted service to hu77.
• Legal and regulatory compliance: disclosure to competent authorities, courts, or regulators where required by applicable law, a court order, or to protect the legal rights of hu77 or third parties.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the hu77 business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Fraud prevention networks: anonymised or pseudonymised signals may be shared with industry fraud prevention systems to protect hu77 and its players from fraudulent activity.

In all cases of data sharing with third parties, hu77 takes reasonable steps to ensure that the recipient handles your personal information in a manner consistent with this Privacy Policy and applicable data protection standards.

hu77 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit the platform. We use the following types of cookies:

• Essential cookies: required for the platform to function. These include session management cookies that keep you logged in during your visit and security tokens that protect your account from unauthorised access. You cannot opt out of essential cookies while using the platform.
• Functional cookies: remember your platform preferences, such as your language setting, to personalise your experience on return visits.
• Analytics cookies: collect aggregated, anonymised data about how players navigate and use the platform, helping us identify areas for improvement. No personally identifiable information is stored in analytics cookies.

You may manage cookie preferences through your mobile browser settings. Disabling certain cookies may affect the functionality of some platform features. hu77 does not use cookies to serve third-party advertising.

hu77 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account registration and KYC data is retained for a minimum of five years following account closure to meet anti-money laundering record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; and customer support communications are retained for two years from the date of the last interaction.

Where your personal data is no longer required and no legal retention obligation applies, hu77 will securely delete or anonymise it in accordance with industry-standard data destruction practices. Players may request confirmation of when specific categories of their data are scheduled for deletion by contacting hu77 customer support.

hu77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the hu77 platform, secure storage of sensitive account data using industry-standard encryption protocols, access controls that restrict internal access to personal data on a strict need-to-know basis, and regular security reviews and penetration testing of platform infrastructure.

While hu77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own account login credentials secure and for notifying hu77 immediately if you suspect that your account has been compromised. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, hu77 will notify affected players without undue delay.

As a user of the hu77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact hu77 customer support. hu77 will respond to verified requests within a reasonable time period:

• Right of access: you may request a copy of the personal data hu77 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data hu77 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the data has been processed unlawfully — subject to legal retention obligations that may require hu77 to retain certain data.
• Right to restriction: you may request that hu77 restrict processing of your personal data in certain circumstances — for example, while a rectification request is being resolved, or where you contest the lawfulness of processing.
• Right to object: where processing is based on legitimate interests, you have the right to object to that processing. hu77 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To submit a data rights request, contact hu77 customer support via the email address listed in the footer of this page. hu77 may need to verify your identity before processing your request to ensure personal data is not disclosed to an unauthorised person.

The hu77 platform is strictly for adults aged 21 and above. hu77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register for an account or use the platform in any capacity.

If hu77 discovers that personal data has been collected from a person under the age of 21 without parental consent, it will delete that data as promptly as possible and close the associated account. If you are a parent or guardian and you believe your child has registered on the hu77 platform, please contact customer support immediately so that we can take appropriate action.

hu77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The most current version of the Policy will always be published on this page, along with the date on which it was last revised. We encourage you to review this page periodically to stay informed about how hu77 protects your personal information.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — hu77 will endeavour to provide registered players with reasonable prior notice, for example by displaying a prominent notice on the platform or sending a notification via the mobile number registered to your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hu77 handles your personal data, please contact our customer support team. We aim to respond to all privacy-related enquiries within five business days.

You can reach us by email at: [email protected]